Quality.

In accordance with the quality policy, the BM group:

• Has available a proficient quality management system for each product and process suitable for crediting.

• Analyzes and understands both customers' expections and meets all the statutory prerequisites related to products.

• Certifies that the product characteristics have been so defined to satisfy both customer and statutory prerequisites.

• Determines and manages the needed processes to achieve the expected goals (compliant product and customer satisfaction).

• Puts in place all the necessary resources to monitor aforementioned processes.

• Check and controls the defined characteristics of products and processes

• Prevent non-conformities and ensures improvement processes for: 

  • Resolve any non-conformities that arise (including those of the product that are identified after delivery);

  • Analyze the causes of non-conformities and carry out corrective actions to prevent them from recurring;

  • Handle customer complaints.

• Perform an effective internal audit and management review process.

• Monitor, measure and continuously improve the effectiveness of its quality management system.